How to talk to a PE patient over phone (Incoming Call)?

PC Exec

Good Morning! Dr. Monga Medi Clinic. How may I help you?

PATIENT

Situation 1. I’m unable to hold back and reach climax very soon.

Situation 2. My time is less than 1 minute, I ejaculate in 15-20 shots

Situation 3. I ejaculate in 10-20 secs , my partner not satisfied.

Situation 4. I ejaculate outside during foreplay, not able to have sex with wife / girlfriend since 4 months, very embarrassing, please help.

PCE

[ask for Name, if the Patient has not told]

Thanks for calling Mr. ……. 

We can surely help you in solving this issue

Before I proceed further, can I know a few details for making notes for our Doctor, please?

PT

Alright

PCE

Since your call has been connected through Just Dial/virtual number , I’m unable to see your number.  Would you like to confirm the same please?

PT

[Patient Answers]

PCE

Where are you calling from? which city / location ? {Asking patients location / city is very important- can give idea if patient can visit any of our nearest clinics and socio – economic background}

PT

[Patient Answers]

PCE

What is your occupation? What is the nature of your job – sitting or Field/ traveling? How many hours you work?

PT

[Patient Answers]

PCE

How old are you?

PT

[Patient Answers]

PCE

Are you married?

PT

[Patient Answers]

PCE

[If the patient is unmarried, ask:

Are you in physical relationship?

Are you sexually active?

Do you have sex?

If yes how many times a month or week?

PCE

[If yes, then ask]:

For how long have you been married / in physical relationship?

PT

[Patient Answers]

PCE

Since when are you experiencing this problem? Days / Months / Years  

PT

[Patient Answers]

PCE

How much is your sex time or your ejaculation time during penetrative sex?

Is it with in 30 sec, one minute, 2 mins or more?

PT

[Patient Answers, generally in Yes]

PCE

Does the timing remain same while you masturbate?

Does your time increase during second time of sex or masturbation?

PT

[Patient Answers, generally in Yes]

PCE

OK. You are suffering from P.E.  But do not worry, you’ll be alright.

Did you visit any doctor or took any medicines for this problem? Actually sir ..no single pill works …there is no medicine in modern system to increase sex time?

PT

[Patient Answers]

PCE

[If yes, ask:] Which medicine? Since When? In what dosage?

PCE

Thank you Mr.…… for these details.

Now, coming back to the problem of PE, let me tell you that we have been successfully treating patients suffering from it.

This is totally treatable. So, do not worry. You have come to the right place.

PE, as such, is not a disease.  And, there could be many reasons for it.

Therefore, medicines alone cannot give a permanent solution.  There is a method of solving this issue, in which we are experts for over 70 years.

Our treatment process consists of combination of Counselling sessions, exercises and techniques and classical / ethical/shastrokht Ayurvedic medicines.

We have seen our patients getting fit and fine within 3-4 weeks.

PT

How much does it cost?

PCE

The one-time consultation fee of our Doctor is Rs.800

Our treatment is of 30days minimum and it costs Rs…../- when the patient comes to our clinic

It includes 4 counselling sessions, 2 sessions of exercises and techniques, 30-days medicines and regular follow ups. 

PT

OK, I’d like to come on ….

PCE

Let me check.  One moment, please. [Hold on for 5-7 seconds]

Thanks for being with me. Will it be ok if I give you a time of ….. on ……

PT

[Patient Answers]

PCE

[If, no then tell]: The next available date is ….  Would you like to come then and meet the Doctor at ……. [time]

PT

[Patient answers]

PCE

[If yes, then   tell]: Ok. Thanks for confirming. You will soon get a confirmation message on your number.

[If no, then tell]: As I told you if you book an appointment now, I can offer you a discount.

[if still says no, then say]:

I respect your decision. Thank you for calling Dr Monga Clinic – 100% Ethical Ayurveda.  And also, a word of friendly advice that please do not waste your time and money on anyone who tells you that PE is a disease.

If there’s anything else, please call me again.  I’d be happy to help.

Have a good day!