How to talk to a Piles patient over phone (Outgoing call)?

The following conversational script can be followed as a guideline for handling such inquiry:

Patient Care Executive : Namaskar Sir, Mae Dr. Monga Clinic se [name] baat kar rahi hun. Just Dial pe aapki, Piles (bvaseer) ke liye query ayi thi.
Patient: haji madam mea bwashir ke liye Ayurvedic Dr. Dhund raha tha // ha madam , mujhe piles ki parasani hai.

PCE : Sir kya mae jaan sakti hun ki aap kaha se bol rahe hai?
Pt : mae Krishna nagar se bol raha hun.

PCE : okey ,aapki age kya hai?  //  aap ki umr bataye sir.
Pt : 45+ hu. // meri umr 50 saal h.

PCE : Bataye Mr…X.. Kis tarah ki problem aap face kar rahe hai // Matlab aapko khujli hoti ho, YA baithne me paresani hoti ho?
Pt : nahi madam khujli to kam h per bathne mai bahut paresani hoti h.

PCE: Kya Aap ko Massa to nahi hai?
Pt : pata nahi madam. Lakin dard to bhut hota h

PCE: Kya jab aap potty jaate h to khun to nahi aata?
Pt : nahi madam mene to kabhi dhiyan nahi diya es tarah se. // ha lakin madam kabhi-kabhi blood aata hai .

PCE: Kya aap toilet se aane ke baad fresh feel karte hai? matlab aap ko halka feel hota hai?
Pt : kabhi to bahut aacha feel hota hai, lekin kabhi–kabhi lagtah h dubara toilet jane ki jarurat hai.

PCE: Toilet m jyada der to nahi betna padta?
Pt : yes madam toilet mai aadha-aadha dhanta baitha rahta hu

PCE: Aapko potty kesi aati hai? hard ya soft?
Pt : Potty to tight hi aati h.

PCE: Okey don’t worry Mr……. aap tension na le, aap ki pareshani khatm ho jayegi. Hamare treatment se Aap ko do hafte me hi aaram aana shuru ho jayega. Hum, Dr Monga Clinic me, pichhle 75 saalo se logo ko Ayurvedic treatment de rahe hai. Dr. Jyoti Piles Specialist hai, Dr. Jyoti apne patients ki sirf bimari ka ilaj nahi karti h, infect bimari ki jadd ko hi khatm karti hai.  Thoda time lagta hai, lekin patient theek ho jata hai.  Dr. jyoti apne patients ko educate bhi karti h yani Sikhati bhi hai ki kis tarah se wo es bimari se hamesha ke liye chhutkara pa sakte hai or apne aap ko theek rakh sakte h.

PCE: Kya aap Dr Jyoti se milna chahenge? 
Pt : Ji theek hai // abhi nhi, soch ke bataunga.

PCE : (Agar patient milne ko tayyar hai) Mr.… aapki aaj sham 3:30 ki appointment fix kar du?
Pt : nahi madam mae aaj sham nahi aa paunga, aap kal ki appointment fix kar dijiye

PCE: To fir kya Kal 11:30 baje aa sakenge?
Pt: OK

PCE : Kal 11:30 baje ki appointment fix kar di hai. aap apni appointment ko reschedule bhi krra sakte h // Sir pleases note down your appointment no. vese aapko iska message bhi aa jayega.
Pt : Thank you

PCE: Dhanyawad, Apse kal 11.30 baje mulaqat hogi.  Apka din shubh ho!